Shipping Policy

  • We offer free domestic shipping within Australia.

  • All orders are processed and shipped within 3 business days.

  • At this time, we only ship within Australia.

Returns and Exchanges

  • We have a 30-day return policy, which means you have 30 days from the date of receiving your item to request a return.

  • To be eligible for a return, your item must be unused and in its original packaging. Please ensure you provide a receipt or other proof of purchase.

Defective, Damaged, or Incorrect Products:

  • Please inspect your order upon receipt and contact us immediately at support@oraley.com.au if the item is defective, damaged, or if you received the wrong item. We will work with you to resolve the issue promptly.

Refunds:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, you’ll be automatically refunded on your original payment method within 10 business days.

  • If more than 15 business days have passed since we approved your return, please contact us at support@oraley.com.au.

For any further questions, feel free to contact us at support@oraley.com.au.