FAQs

1. How often should I replace the brush head?
We recommend replacing your brush head every 3 months or sooner if the bristles show signs of wear. This ensures optimal cleaning performance and hygiene.

2. Is the toothbrush waterproof?
Yes, our toothbrush is IPX8 waterproof, meaning it’s safe for use in the shower and can withstand submersion in water without any issues.

3. How long does the battery last on a full charge?
Our toothbrush features a long-lasting 2000mAh Lithium-Ion battery, providing in excess of 180 days use on a full charge, this is dependent on the mode/intensity and frequency of use.

4. Can I use the toothbrush if I have sensitive teeth or gums?
Absolutely! Our toothbrush has five brushing modes, including a 'Sensitive' mode designed to provide a gentle yet effective clean for those with sensitive teeth or gums.

5. What comes in the box?
Each toothbrush comes with eight DuPont brush heads (six normal and two soft), hygiene caps, a travel case, and a wireless USB charger—everything you need for a complete oral care experience.

6. How do I charge the toothbrush?
The toothbrush comes with a wireless USB charger. Simply plug the USB into a suitable 5v socket, place the toothbrush on the charging base, and it will automatically start charging. A low battery indicator (flashing intensity LED) will let you know when it’s time to recharge.

7. What’s the difference between the brushing modes?
Our toothbrush has five modes: Clean, Sensitive, Massage, Massage+, and Slay. Each mode is designed to cater to different oral care needs, from standard daily cleaning to sensitive teeth/gums to more intense plaque removal with 'Slay' mode.

8. Does the toothbrush come with a warranty?
Yes, our toothbrush comes with a 1-year warranty. If you experience any issues due to manufacturing defects, we’ll be happy to assist you.

9. Can I travel with this toothbrush?
Definitely! Our toothbrush comes with a sleek travel case, and its long battery life makes it ideal for trips. Plus, the USB charger is compatible with international adapters.

10. How do I clean the toothbrush?
Thoroughly rinse toothbrush and brush head under cold or warm running water. Power on for a few seconds to shake excess water from brush head and dry toothbrush handle with a towel.